I was having trouble with my cell phone (Treo 700W) last year and since it was a legitimate issue - Verizon sent me a new phone to replace it.
Well... that was last year and early last year if I recall.. and I DID IT!
I finally switched my service over to the new phone!!!
All in about 10minutes at the local Verizon store.
It took me soooo long because, come on, ... whose got 10minutes to spare?!!
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